FAQ: Frequently Asked Questions
Order and payment
What payment methods are accepted?
What payment methods are accepted?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shopify Payments. You can choose your preferred method during checkout.
Is my personal information and payment information secure?
Is my personal information and payment information secure?
Yes. All payments are processed directly by the most trusted payment processors, such as PayPal and Shopify Payments. Your personal information is encrypted and secure. We will never sell your information.
How to apply a discount code?
How to apply a discount code?
You can apply a discount code at checkout. Enter the code in the "Discount Code" box and click "Apply." The discount will be reflected in your total.
Can I change or cancel my order after placing it?
Can I change or cancel my order after placing it?
We process orders within 1-2 business days, but if you need to make changes or cancel your order, please contact us as soon as possible. Once the order has been shipped, we are unable to make changes or cancellations.
How to contact customer service?
How to contact customer service?
You can reach our customer support team through our Contact Us page. We are available via email, live chat, or phone during business hours.
Shipping and Return
Do you offer international shipping services?
Do you offer international shipping services?
Yes, we ship to many countries around the world. Shipping rates and times vary depending on your location. Please see your shipping options at checkout for more information.
Which carriers do you use?
Which carriers do you use?
We use major carriers and local partners. You will be asked to select a delivery method when confirming your order.
What are the shipping costs?
What are the shipping costs?
Shipping costs depend on your location, the shipping method you choose, and the size of your order. Exact shipping costs are displayed at checkout. Please see our shipping costs page for more details.
How can I track my order?
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to track your package. You can also track your order directly on our website under the "Track My Order" page.
What is your return policy?
What is your return policy?
We offer a 14-day return policy. If you are not satisfied with your purchase, you may return it for a refund or exchange. Items must be unworn, unused, and in their original packaging. For full details, please see our Return Policy page.
What should I do if I received a damaged or incorrect item?
What should I do if I received a damaged or incorrect item?
We apologize for any inconvenience. If you received a damaged or incorrect item, please contact our customer service within 7 days of receiving your order. We will help you resolve the issue as quickly as possible.
I provided an incorrect address, what should I do now?
I provided an incorrect address, what should I do now?
If you misspelled or auto-filled an incorrect address, please contact us as soon as possible at contact@vitalam.fr We cannot change the delivery address if your order has been shipped.
I have a question that hasn't been answered, can you help me?
Absolutely! We'll be happy to help you in any way we can! Email us at contact@vitalam.fr and we'll get back to you within one business day.
To help us respond as quickly as possible, please include your order number and clearly explain the problem. Thank you for your attention.